Privacy Policy

Introduction

Framewise Health, Inc. ("Framewise," "we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at framewisehealth.com or use our services.

Framewise provides an AI medical assistant that healthcare providers deploy to run the patient front office: it phones patients ahead of visits, conducts intake and informed consent through an interactive video flow, schedules appointments, syncs with the provider's electronic health record (EHR) system, and drafts clinical notes and billing codes for provider review and approval.

Information We Collect

Information you provide to us

• Contact information (name, email address, phone number) when you book a demo or contact us
• Organization information (practice or hospital name, role, department) when you request information about our services

Information collected automatically

• Device and browser information
• IP address and approximate location
• Pages visited and interactions with our website
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule demonstrations
• Provide, maintain, and improve our services
• Send you information about our products and services (with your consent)
• Analyze website usage to improve our site experience
• Comply with legal obligations

Information Processed by the AI Medical Assistant

When a healthcare provider deploys the Framewise AI medical assistant, it processes information on the provider's behalf in order to perform front-office tasks. Depending on how the provider configures the service, this may include:

• Phone call audio and transcripts — recordings and transcripts of calls the assistant places to, or receives from, patients, used to conduct intake, answer questions, and coordinate care. The assistant identifies itself as an AI on every call.
• Video intake and consent recordings — the patient's interactive video intake session and a timestamped record of the informed-consent flow, including the exact materials presented, the language used, and the patient's responses.
• Electronic health record (EHR) and Protected Health Information (PHI) — clinical and demographic data read from and written to the provider's EHR, such as appointment details, intake responses, consent records, draft visit notes, and suggested billing codes.
• Scheduling information — appointment dates and times, provider availability, and related logistics used to book, confirm, and remind patients of visits.

This information is processed solely to deliver the service to the provider. Providers retain control of their patient data, and all clinical and billing outputs are surfaced for a member of the provider's team to review and approve before anything is finalized.

HIPAA Compliance

Framewise Health operates as a Business Associate under HIPAA when processing Protected Health Information (PHI) on behalf of our Covered Entity customers. We maintain appropriate administrative, physical, and technical safeguards to protect PHI, including:

• End-to-end encryption for all data in transit and at rest, including call audio and video intake and consent recordings
• Business Associate Agreements (BAAs) with all applicable service providers
• Access controls and comprehensive audit logging of every action the assistant takes
• Regular security assessments and employee training

This website does not collect or process PHI. PHI is handled exclusively within our clinical platform under separate agreements with healthcare provider customers.

SMS Program

Framewise Health, Inc. operates an SMS messaging program for patients enrolled by sponsoring partner hospitals as part of their hospital discharge education. Full program Terms and Conditions are at framewisehealth.com/terms. A standalone description is at framewisehealth.com/sms-program.

Information collected through the SMS program

• Patient mobile phone number
• SMS delivery and engagement metadata (delivered, failed, opted out, link clicks)
• Replies sent to keywords (STOP, HELP)

Consent

Patients (or their authorized caregivers) opt in by signing a written consent form during hospital intake or discharge planning at the sponsoring partner hospital. Consent is not a condition of treatment or care.

Frequency

Patients receive recurring messages during the 30 days following hospital discharge. Up to 14 messages per 30-day post-discharge enrollment period. Message frequency varies. Standard message and data rates may apply.

Opt-out

Reply STOP to 1-833-449-2833 at any time. Opt-out is processed by our messaging provider via mobile carrier routing.

Help

Reply HELP to 1-833-449-2833, or email contact@framewisehealth.com.

No sale of mobile data

Mobile opt-in data, consent records, and patient phone numbers will not be shared with any third parties or affiliates for any purpose, including marketing or promotional purposes.

PHI handling within the SMS program

The SMS program operates within our clinical platform on behalf of sponsoring partner hospitals. Within that program, we process PHI under a Business Associate Agreement with the sponsoring partner hospital. PHI is never collected through this website itself.

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our website and services (e.g., hosting, telephony, and analytics) under appropriate confidentiality and, where applicable, Business Associate Agreements
• Professional advisors (legal, accounting) as needed
• Law enforcement or regulatory authorities when required by law

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure hosting on AWS with a signed Business Associate Agreement, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us at contact@framewisehealth.com.

Cookies

Our website may use cookies and similar technologies to analyze traffic and improve your experience. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Framewise Health, Inc.
800 Indiana St.
San Francisco, CA 94107
United States
Email: contact@framewisehealth.com